FAQ’s - UbiFi

How does it work?
- UbiFi delivers internet connectivity using the reliable Verizon 5G/4G LTE signal. In most cases, all you need is the router to get started.
- To ensure optimal service quality, we recommend allowing us to verify coverage and tower proximity for your service address before placing your order. This step helps us provide an accurate assessment of the expected performance at your location.
What kind of speeds can I expect?
- Since UbiFi relies on a wireless 5G/4G LTE connection, internet speeds may vary depending on network coverage, tower proximity, and traffic levels. While we cannot guarantee specific speeds, we can evaluate key network parameters for your service address to provide an estimate of the expected service quality before you place your order.
- Our team is available to assist you via chat, email, or phone to help ensure you make an informed decision.
Where is the service available?
- UbiFi’s service is available across the United States. If you have a 5G or 4G LTE signal, we can likely get you connected.
- To determine your service eligibility and the required equipment, please reach out to us via chat, email, or phone.
Can I stream video with this service?
- Yes, you can stream video in up to 4K resolution where speeds allow it. However, please note that video streams may be de-prioritized based on network traffic and availability.
- Additionally, UbiFi utilizes dynamic IP addresses, which may associate your location outside of your actual local area. This could affect your ability to access local programming through streaming services. If local channels are essential to your experience, we recommend checking with your streaming service provider for options.
Will it work for online gaming?
- UbiFi’s service operates on a 5G/4G LTE connection, offering latency responses typically under 75 ms, making it suitable for most gaming applications.
- However, 5G/4G LTE networks use private IP addresses with Carrier Grade NAT, which may result in a ‘Strict NAT’ or ‘NAT Type 3’ error when gaming online on a console. If this error impacts your ability to game online, you can request a Static IP add-on feature ($15/mo) to resolve NAT issues and enhance your gaming experience.
Can I try out the service?
- We offer a 14-day return/exchange policy for equipment, starting from the date of delivery.
- For complete details, please refer to our Return Policy.
Is there a service contract?
- Our service is offered on a no-contract basis with auto-renewal billing. You can cancel at any time by returning your equipment.
- To arrange a prepaid return label and cancellation, simply contact us at [email protected].
What equipment will I need to get started?
- In most cases, the Indoor Router is all you’ll need. However, we recommend having our team assess the network coverage for your service address to determine if additional equipment may be beneficial.
- Please contact us via chat, email, or phone to discuss the equipment you may need.
Do I need an antenna or a signal booster kit?
- In most cases, the Indoor Router should be sufficient to establish the internet connection on its own. However, for service addresses with suboptimal 5G/4G LTE coverage, we offer additional equipment to enhance signal reception.
- Please contact us via chat, email, or phone to determine if additional equipment is recommended for stable connectivity.
Is it complicated to install?
- The Indoor Router is plug and play. It ships pre-programmed and activated, so all you need to do is plug it into a power outlet, and you’ll be ready to go once it’s fully booted up. Please allow up to 10 minutes for the initialization process.
- If you need assistance, we’re here to help! Contact us via chat, email, or phone.
How can I order?
- Ready to get started? You can place your order here.
How long does shipping normally take?
- Shipping normally takes 3-5 business days.
What if the service doesn’t work as expected?
- We offer a 14-day return/exchange policy for the equipment. If the service isn’t working out, simply contact us via chat, email, or phone, and we’ll issue an RMA and send a free electronic return label to the email address on file.
- For full details on our return policy, please refer to here.
Can I try out the service?
- We offer a 14-day return/exchange policy for equipment, starting from the date of delivery. For complete details, please refer to our Return Policy.
Is there a service contract?
- Our service is offered on a no-contract basis with auto-renewal billing. You can cancel at any time by returning your equipment. To arrange a prepaid return label and cancellation, simply contact us at [email protected].
Is it complicated to install?
- The Indoor Router is plug and play. It ships pre-programmed and activated, so all you need to do is plug it into a power outlet, and you’ll be ready to go once it’s fully booted up. Please allow up to 10 minutes for the initialization process. If you need assistance, we’re here to help! Contact us via chat, email, or phone.
How long does shipping normally take?
- Shipping normally takes 3-5 business days.
- We offer a 14-day return/exchange policy for the equipment. If the service isn’t working out, simply contact us via chat, email, or phone, and we’ll issue an RMA and send a free electronic return label to the email address on file. For full details on our return policy, please refer to here.