Frequently Asked Questions (FAQ’s)
How long does shipping normally take?
Shipping normally takes 3-5 business days.
We offer a 14-day return/exchange policy for the equipment. If the service isn’t working out, simply contact us via chat, email, or phone and we’ll issue an RMA and send a free electronic return label to the email address on file. For full details on our return policy, please refer to here.
Is it complicated to install?
The Indoor Router is plug and play. It ships pre-programmed and activated, so all you need to do is plug it into a power outlet, and you’ll be ready to go once it’s fully booted up. Please allow up to 10 minutes for the initialization process. If you need assistance, we’re here to help! Contact us via chat, email, or phone.
Is there a service contract?
Our service is offered on a no-contract basis with auto-renewal billing. You can cancel at any time by returning your equipment. To arrange a prepaid return label and cancellation, simply contact us at support.
Can I try out the service?
We offer a 14-day return/exchange policy for equipment, starting from the date of delivery. For complete details, please refer to our Return Policy.
How to get unlimited data in rural areas?
Unlimited data in rural areas is usually available through LTE or 5G wireless internet providers that connect to nearby cellular towers instead of cable or fiber networks. UbiFi offers unlimited rural internet plans designed for homes, farms, cabins, and RV users in places where traditional wired internet is not available.
What is the alternative to Starlink for rural areas?
A strong alternative to Starlink for rural areas is 4G or 5G LTE fixed wireless internet from UbiFi. UbiFi provides high-speed rural internet through cellular networks. This option offers easier installation, dependable performance, and lower equipment costs compared to many satellite internet services used in remote areas.
How much does rural internet typically cost?
Rural internet typically costs between $50 and $150 per month, depending on speed, technology, and provider. Many rural wireless plans are in the middle of this range. UbiFi’s rural internet plans start at $89.99 per month, offering reliable high-speed internet for rural and remote areas.
